1. Current offer
These conditions form part of the Terms of Use and explain purchasing, renewal and leaving InfoLedger plans. The service is available at infoledger.net. Contact [email protected] for assistance.
| Plan | Monthly price in BRL | Documents per cycle | File size | Concurrent processing | Retention |
|---|---|---|---|---|---|
| Basic | R$0.00 | 25 | 25 MB | 1 | 7 days |
| Professional | R$49.00 | 500 | 100 MB | 3 | 90 days |
Basic does not require a paid subscription. Professional is purchased monthly with automatic renewal and no minimum commitment period. Business remains unavailable; displaying it as a future plan does not make it purchasable or include its benefits in current plans.
2. Features, quotas and files
Basic includes extraction, review, export and an initial AI conversion of extracted text into a table. Professional includes OCR and AI editing, with higher limits. Availability depends on format, settings and the operation of required services. The service does not guarantee correct extraction from every file; compare results with the original.
Each file admitted for processing counts as one document regardless of its page count. Quota records admitted uploads, including those where subsequent processing fails. Deleting the file does not restore quota. Uploading it again counts as a new document. Failures before file admission should not consume quota.
Basic's usage cycle follows the calendar month used by the service. Professional follows the subscription period shown in billing. Unused quota does not roll over. Once a limit is reached, new uploads are blocked until capacity becomes available or another cycle starts; the current offer does not automatically bill overages.
Enabled file sizes and formats may be lower than the plan's ceiling depending on your settings and operational security limits. Check the conditions shown in the upload area. Concurrent processing and request limits may delay or prevent an action; plans do not provide unlimited infrastructure or AI use.
3. Price, payment and activation
Professional is billed in Brazilian reais through Stripe. The confirmation screen shows the price, frequency and total before payment. If you choose US dollar display in preferences, conversion is a display estimate and does not change the currency or agreed amount in reais. Charges imposed by your bank are not additional InfoLedger charges.
Acceptance of commercial conditions is recorded before Checkout opens. Opening or abandoning that screen does not by itself confirm payment or activate the plan. Activation depends on purchase confirmation and synchronisation with Stripe. If payment is confirmed but the plan does not appear, contact support with the purchase reference; do not purchase again to try to fix it.
Professional has no free trial in the current offer. Its cycle and next renewal are available in billing. Manage payment methods and the subscription through the Stripe portal linked from that area.
4. Renewal and failed payments
The subscription renews monthly until cancelled. Cancelling before renewal prevents the next ordinary charge. If a charge has already occurred, the cancellation and refund rules below apply together with statutory rights.
A failed payment may generate a notice and additional attempts by Stripe. Billing status is displayed in the account. The first failure does not necessarily remove benefits immediately; when the subscription is no longer entitled, Basic limits apply. Resumption depends on resolving payment and confirming the subscription. These conditions impose no penalty or overage charge.
Changes to price or offer conditions will be communicated before applying to a new purchase or renewal, respecting the already contracted period and the ability to cancel.
5. Ordinary subscription cancellation
You may cancel renewal at any time in Account → Billing using the cancellation option that opens the Stripe portal. If you cannot access the account or complete the procedure, request assistance through the email above. Confirmation shows when cancellation takes effect.
For ordinary cancellation, benefits remain until the paid period ends. There is no cancellation penalty or voluntary prorated refund for unused days. This rule does not exclude statutory withdrawal, refunds for incorrect charges or service defects, or other refunds required by law.
After the paid period, the account returns to Basic and its limits and retention rules. Cancelling the subscription does not automatically delete the account or every file. Access and export remain available for documents that still exist, subject to their retention periods.
6. Statutory withdrawal and refund requests
Where an online purchase constitutes a consumer relationship, the consumer may exercise the statutory right of withdrawal within 7 calendar days from signing or receiving the service, as applicable, with a refund and no penalty. This provision does not restrict other grounds or periods provided by law.
Use Request withdrawal in billing or write to support. A platform request receives a receipt identifier and immediate acknowledgement. You do not need to accept revised Terms to make a request. If the electronic procedure fails, email remains available.
Handling and refunds are manual. Support reviews the purchase and applicable rights, communicates the outcome and submits any required refund to Stripe without undue delay. Receiving a receipt does not mean the payment has already been refunded. Actual repayment also follows the payment method's and financial institution's processing times, which will be explained during handling. Consumer requests will receive a response within the applicable e-commerce period of up to 5 days.
Requests are not automatically refused because of renewal, return to Basic or an estimated date in the interface. Ordinary cancellation and withdrawal have different effects: where withdrawal applies, handling must arrange the corresponding termination and repayment rather than merely cancelling the next renewal.
7. Retention and leaving a plan
Retention is measured from each document's upload date. Once it exceeds the effective plan's retention period, it is marked for deletion with an additional 7 days for export before permanent removal by the automatic procedure. The account receives a scheduled deletion notice. Documents still processing are not deleted by that procedure while in that state.
When returning from Professional to Basic, documents older than Basic's retention period may be marked for deletion with the same additional 7 days. Increasing retention may remove still-existing documents from scheduled deletion; it does not recover files already deleted.
Export and backup in billing let you keep copies before leaving a plan. Backups include data still present and originals that can be read, with a manifest identifying any files not included. This is not a permanent storage guarantee or a replacement for a copy you maintain.
8. Account deletion and language
Account deletion is different from cancelling renewal. Request deletion through the privacy contact and confirm effects on access, files and the subscription. Handling must stop the associated subscription and perform deletion; any refund follows its own applicable grounds. Records subject to legal retention or needed to address rights may be kept under the Privacy Policy.
Brazilian law governs these conditions, preserving mandatory rights for individuals and companies where a consumer relationship applies. Portuguese is the official text; English is a reference translation.